Frequently Asked Questions
What is Bellanoa?
Bellanoa is an online clothing store operated by Harders Products, a sole proprietorship registered in the Netherlands. We offer curated women’s apparel to customers in the United States and handle orders, payments, and customer support in accordance with applicable U.S. consumer protection standards.
Do you offer free shipping?
Yes. Standard shipping within the United States is free on all orders. There are no additional handling or processing fees at checkout.
How long does delivery take?
Orders are processed within 1 to 2 business days. After dispatch, the estimated delivery time is 3 to 5 business days. You will receive a tracking link by email once your order has been dispatched. Delivery times may vary slightly due to carrier delays or weather conditions.
Do you ship internationally?
At this time, our Shipping Policy applies to orders delivered within the United States. Shipping availability is determined at checkout.
What is your return policy?
You may return your order within 30 days from the date of delivery, provided the item is unused, unworn, and in its original condition, including all packaging and tags. Proof of purchase is required. For faulty or incorrect items, return shipping is free. For change-of-mind returns, customers are responsible for return shipping costs. Please contact us before sending any item back so we can provide the correct return instructions.
How long do refunds take?
Once your return has arrived at our returns center and been inspected, approved refunds are processed within 5 to 10 business days to your original payment method. Depending on your bank or card provider, it may take up to 14 business days for the refund to appear in your account.
Can I exchange an item?
Yes. To request an exchange, please contact our customer support team first. In some cases, we may advise returning the item for a refund and placing a new order to ensure faster processing and accurate stock management.
What payment methods do you accept?
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Maestro
- Apple Pay
- Google Pay
All payments are processed securely in U.S. Dollars (USD).
Is my personal and payment information safe?
Yes. Payments are processed through secure, encrypted checkout systems provided by trusted payment partners. Personal data is handled in accordance with our Privacy Policy and applicable U.S. privacy regulations. We do not sell personal data.
I didn’t receive my order. What should I do?
If your order is delayed or arrives damaged, please contact us as soon as possible at support@bellanoa.com. For damaged deliveries, please include clear photos so we can assist you promptly.
Can I update or cancel my order?
You may request an order cancellation or address update before your order has been dispatched. Once an order has shipped, cancellations are no longer possible. You may still return the item in accordance with our Refund Policy.
Still need help?
Our customer support team is available Monday to Friday from 9:00 AM to 5:00 PM ET. You can contact us via email at support@bellanoa.com. We respond to all inquiries within 24 hours on business days.